Return policy details

For any returns or complaints, please contact our customer service department at hurt@gnb-lab.com

If the delivered package shows signs of damage, such as crushing, wet packaging, or tears or breaks in the packaging (black stretch film, adhesive tape), the buyer is required to prepare a damage report.

In such a case, you may refuse to accept the package, citing the visible damage as the reason for non-acceptance.

All complaints regarding mechanical damage will be considered solely on the basis of the damage report.

· Upon receipt of the goods, the Buyer is obligated to visually inspect the condition of the shipment.

· In the event of a defect in the goods, the Buyer has the right to file a complaint regarding the defective goods based on the warranty or guarantee provided for in the Civil Code, if applicable.

· The equipment subject to the complaint and other returned products must be registered in the system and sent back to the company’s headquarters with the reference number assigned in the complaint panel https://systemrma.pl/reklamacje/obsluga/gnblab/ clearly visible. One complaint reference number should correspond to one piece of equipment being complained about.

· By exercising the warranty, the Buyer, provided they comply with the rules and deadlines set forth in the Civil Code, has the right to:

o Submit a request for a price reduction,

o Demand that the goods be brought into conformity with the contract by remedying the defect,

o Demand replacement of the goods with goods free from defects,

o Demand withdrawal from the contract concluded at the time of purchase (in a situation where the defect in the goods is a material defect not resulting from the user’s fault),

·   Complaints may be submitted under the warranty to the mailing address or electronically at complaint@gnb-lab.com

· When submitting a complaint, please include the following information:

o Buyer’s

details o Proof of purchase

o Date the defect occurred

o Description of the defect

o The complainant’s

demands ·  If the resolution of the complaint requires the delivery of the goods in question to the Seller, the Buyer is obligated to deliver the goods to the Seller’s registered office in person or via a shipping company.

· The claimant is required to deliver the equipment in clean condition to the seller at their own expense. Damage caused by insufficient protection of the equipment during shipping is not covered by the warranty.

· If an extended warranty has been provided for the goods, information about it and its terms and conditions is available in the product description on the B2B platform.

· Complaints are processed within 28 business days.

· Any discrepancies with the order may be reported within 5 days of receiving the order to the email address complaint@gnb-lab.com

· From the moment you receive the shipment, you have 5 days to verify the functionality of the delivered equipment and file a complaint regarding the order. After this time, complaints will not be considered.